Last updated: 27 October 2026
1. Who we are
This Privacy Policy explains how Unique Skin Ltd ("we", "us", "our") collects and uses personal data when you visit www.uniqueskin.co.uk, open a trade account, place an order, attend our training, or otherwise deal with us.
Unique Skin Ltd is the controller of your personal data. We are a company registered in England and Wales (company number 09713343) with our registered office at Unit 1, The Cam Centre, Wilbury Way, Hitchin, Hertfordshire, SG4 0TW, United Kingdom. We are registered with the Information Commissioner's Office (ICO) under registration number ZB391744.
If you have any questions about this policy or how we use your data, please call our Customer Services team on 01462 481 500 (Monday to Friday, 9am to 5pm), or write to us at the address above, marked "Data Protection".
2. The personal data we collect
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Identity and contact data: name, job title, business name, email address, telephone number, and delivery and billing addresses.
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Professional data: your qualifications, professional registration or insurance details, where we need to check you are eligible to buy professional-only products or attend certain training.
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Account and order data: your login details, order history, products purchased, delivery records and any claims, returns or queries.
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Payment data: card payments are processed securely by our payment providers. We do not see or store your full card number.
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Communications data: emails, calls, messages and feedback you send us, and your marketing preferences.
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Training data: courses booked and attended, and any information you give us to help us run the session (for example dietary requirements for lunch).
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Technical and usage data: IP address, browser and device type, pages visited and how you use our website, collected through cookies and similar technologies (see section 8).
We do not ask for special category data (such as health information) through this website. Please do not send us such information about yourself or your clients.
3. How we collect your data
We collect data directly from you when you register, order, book training, contact us or speak with our sales team; automatically when you use our website; and occasionally from third parties such as our brand partners, carriers, credit reference agencies or publicly available business sources.
4. How we use your data and our lawful basis
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To set up and manage your trade account, process and deliver orders, take payment and handle returns, claims and queries. Lawful basis: performance of a contract with you.
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To verify that you are eligible to buy professional-only products or attend training. Lawful basis: legitimate interests (ensuring professional products are only supplied to qualified practitioners) and, where applicable, legal obligation.
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To provide training, product education and account support. Lawful basis: performance of a contract and legitimate interests.
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To send you marketing about our brands, promotions, events and training. Lawful basis: legitimate interests for business contacts, or your consent where the law requires it. You can opt out at any time.
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To prevent and investigate fraud, including false delivery claims, and to protect our business. Lawful basis: legitimate interests.
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To keep accounting and tax records and meet product safety, recall and regulatory obligations. Lawful basis: legal obligation.
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To improve our website, products and services. Lawful basis: legitimate interests, and your consent for non-essential cookies.
5. Who we share your data with
We never sell your personal data. We share it only where needed with:
- service providers acting on our behalf, including our website and e-commerce platform, payment processors, couriers and warehouse partners, IT, CRM and email providers, and our accountants;
- the brands we distribute, where necessary for product support, training, warranty, recall or regulatory purposes;
- professional advisers such as lawyers, insurers and auditors;
- regulators, law enforcement or other authorities where required by law; and
- a buyer or successor if we sell or restructure all or part of our business.
Our service providers may only use your data on our instructions and must keep it secure.
6. International transfers
Some of our service providers are based outside the UK, including in the United States. Where your data is transferred outside the UK, we make sure appropriate safeguards are in place, such as UK adequacy regulations, the UK International Data Transfer Agreement or Addendum, or the UK Extension to the EU-US Data Privacy Framework.
7. How long we keep your data
- Order, invoice and accounting records: 6 years from the end of the financial year they relate to, as required for tax purposes.
- Trade account data: for as long as your account is active, and up to 6 years after your last order.
- Delivery claim and fraud records: up to 6 years.
- Marketing data: until you unsubscribe or object, after which we keep a suppression record so we do not contact you again.
- Website usage data: in line with the cookie durations described in our cookie settings.
8. Cookies
We use cookies that are essential for the website to work (for example your basket and login). With your consent, we also use analytics cookies (such as Google Analytics) to understand how visitors use the site, and advertising cookies to show you relevant ads. You can accept or reject non-essential cookies through the cookie banner and change your choice at any time, and you can also block cookies in your browser settings, although some features may not work without them.
9. Your rights
Under UK data protection law you have the right to:
- access the personal data we hold about you;
- ask us to correct inaccurate or incomplete data;
- ask us to delete your data in certain circumstances;
- ask us to restrict how we use your data;
- object to our use of your data based on legitimate interests, and to direct marketing at any time;
- receive your data in a portable format in certain circumstances; and
- withdraw consent at any time, where we rely on consent.
To exercise any of these rights, contact us using the details in section 1. We will respond within one month. There is normally no charge.
10. Security
We use appropriate technical and organisational measures to protect your personal data, including access controls, secure hosting and encrypted payment processing. Access to personal data is limited to staff and service providers who need it.
11. Under 18s
Our website and services are intended for professionals aged 18 or over. We do not knowingly collect personal data from anyone under 18.
12. Links to other websites
Our website links to other websites, including our UK brand websites. We are not responsible for the privacy practices of websites we do not own, and we encourage you to read their privacy policies.
13. Complaints
If you are unhappy with how we have handled your data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
14. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.